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FOR LIFE COACHES

How to set up a discovery call booking page on your coaching website

Booking calendars, intake questions, reminders and UK privacy basics for a discovery call page that fills your diary without the back and forth.

The Limelight Company · 7 min read · Updated
Desk lamp lighting notebooks and pens on a wooden desk in the evening

A discovery call booking page lets a potential client choose a time for an introductory call with you, without emails going back and forth. It needs a warm welcome with your photo, a clear description of the call (length, format, cost and what happens), a booking calendar linked to your diary with sensible buffers and notice periods, three or four gentle questions, automatic confirmations and reminders, and a short note on how you use people’s details.

Imagine finishing a client session, making a cup of tea and checking your phone. Two new discovery calls have appeared in your diary while you were coaching. Each came with a short note about what the person is hoping for. Confirmations have gone out, reminders are scheduled and the video link is already in their calendars. You didn’t send a single email.

That calm is what a well-built booking page gives you. It also gives the person booking something important: a simple, low-pressure step at the moment they finally decide to reach out. Here is how to set one up properly.

What is a discovery call booking page for?

It removes friction at the most delicate moment in the whole journey. Someone has read your website, perhaps watched your video, and is ready to talk. If the next step is “email me to arrange a time”, some will draft the email and never send it. If the next step is choosing a slot from a calendar, they can act while the feeling is there.

It also protects your diary. You decide when calls can happen, how many you take and how much space sits between them, and the tool enforces it.

What should a discovery call booking page include?

  • A friendly photo of you, looking at the camera.
  • A heading that names the call, such as “Book a free 20-minute chat”.
  • What the call is and isn’t: how long, by phone or video, free or paid, and that it is a conversation about fit rather than a sales pitch.
  • What happens next if you both want to work together.
  • The calendar itself, embedded on the page rather than a link to somewhere else.
  • A short privacy note linking to your privacy notice.

A short welcome video placed above the calendar can do a lot of reassuring in very little space.

Which booking tool should a coach use?

Many coaches use either Google Calendar’s built-in option or a dedicated scheduler. Both handle the basics well.

  • Google Calendar appointment schedules create a booking page from your availability. Google says you can add booking form questions, send up to 5 reminders per appointment, add buffer time and limit bookings per day. Some features need an eligible Google Workspace or Google One subscription.
  • Calendly lets you set a minimum notice period, buffers and meeting limits per day, week or month, control how far ahead people can book, and shows invitees times in their own time zone.

Whichever you choose, check that it connects to the calendar you actually use, embeds neatly on your website, sends branded confirmations and lets people reschedule without contacting you.

How should you set up your availability?

Design it around your energy, not the maximum you could fit in.

Setting What it does A gentle starting point
Available hours When calls can be booked Two or three windows a week when you are fresh
Buffer time Space before or after each call Enough to write notes and reset
Minimum notice Stops last-minute bookings At least a day, so you can prepare
Daily limit Caps calls per day Two or three, so client sessions come first
Date range How far ahead people can book A few weeks, so momentum isn’t lost

If you work with clients abroad, make sure the page shows times in the visitor’s time zone. If you also offer in-person meetings, lock those to UK time.

What should you ask before the call?

Ask only what helps you prepare. The ICO’s data minimisation principle says personal data should be adequate, relevant and limited to what is necessary. For most coaches, that means:

  • Name and email (and phone if you call people).
  • “What made you want to talk to a coach now?”
  • “What would you love to be different in six months?”
  • “How did you hear about me?” (optional)

Avoid asking about health. The ICO treats health data, including mental health, as special category data that needs extra protection. People may volunteer it anyway, so make sure your booking tool and inbox are secure and only you can see the answers.

How do reminders make calls run smoothly?

Good automated messages do three things: confirm, reassure and remind.

  • Confirmation straight away, with the time, the video link or phone arrangement and a calendar invite.
  • A warm note about what to expect: “No preparation needed. Bring a cup of tea and whatever is on your mind.”
  • Reminders the day before and an hour before, each with a one-click reschedule link.

Write these in your own voice. They are the first messages a potential client receives from you, and a kind, human tone sets up the call before it begins.

Can you add people who book to your mailing list?

Not automatically. The ICO says you generally need specific consent before sending marketing emails, and every message needs a clear way to opt out. The simplest approach is a separate, unticked box on the booking form: “I’d also like occasional emails from you.” Keep confirmations and reminders purely about the call, so they stay part of the service the person asked for rather than marketing.

What makes someone more likely to book?

  • Clarity about the cost. Say plainly whether the call is free.
  • No pressure. A line such as “If we’re not the right fit, I’ll happily point you somewhere that is” lowers the stakes.
  • A face and a voice. Your photo and, ideally, a short video.
  • A genuine testimonial or two, used within the UK rules our life coach website guide explains.

Where should the booking link appear?

Everywhere someone might decide to reach out: a button in your website menu, at the end of every page, on your about page, in your email signature, in your social bios and inside your free workbook. One consistent link and one consistent name for the call keep things simple.

Our website design for life coaches includes a discovery call calendar connected to your diary as standard, and our marketing for life coaches page shows how it connects to everything else.

How we can help

We want you to come out of a session and find your diary has quietly filled, with every detail already sorted. The Limelight Company grew from the in-house team behind co-founder Jack Cartwright, building the website at the centre of everything he did, and we design coaching sites with the same joined-up thinking. Our website design for life coaches sets up your booking page, calendar and reminders so they are simple to manage. A clear brief, scope and fee are agreed before any creative work begins.

Frequently asked questions

How long should a discovery call be?

Long enough to understand what someone wants and whether you can help, and short enough to offer freely. Many coaches choose somewhere between fifteen and forty-five minutes. Pick a length you can give generously without resenting it, state it clearly on the booking page, and keep to it so people trust the time they have booked.

Should discovery calls be free?

Most coaches offer them free, because the call is about mutual fit rather than coaching itself. Some charge a small fee, or credit it against a programme, to reduce no-shows and time-wasters. Either works if you are clear about it on the booking page. Free calls usually bring more bookings; paid calls usually bring more committed ones.

Can I embed a booking calendar on my own website?

Yes. Most scheduling tools, including Calendly and Google Calendar appointment schedules, offer a booking page you can link to or embed. Embedding keeps people on your site, which feels more seamless. Check how it looks on a phone, since many people will book from one, and that it matches your brand colours.

What should I do about no-shows?

First, make it easy to reschedule, because many no-shows are people who felt awkward cancelling. Send reminders the day before and an hour before with a reschedule link. If someone misses a call, send one friendly message offering another time, then let it go. A short, kind note leaves the door open.

Do I need a privacy notice on my booking page?

You need a privacy notice that explains how you use the details people give you, and linking it from the booking page is good practice. Keep the questions minimal, explain who can see the answers and how long you keep them, and make sure marketing consent is a separate, optional choice.

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